Frequently Asked Questions

• What sort of oil pre-buy and pricing plans does Eastern offer?
• My family is on a tight budget. What sort of payment plans does Eastern offer?
• What is a Propane Tank Rental?
• I am moving or selling my home what steps do I need to take with Eastern?
• What is an annual minimum charge?
• Does Eastern offer a Senior Citizen Discount?
• What day of the month is my meter read?
• I pay my bills through a bank online service. What address should I send my Eastern payment to?
• How can I keep track of the gallons remaining on my Pre-Buy?
• Why did you take money out of my Pre-Buy to pay for other services?
• Can you automatically deduct my payments from my bank account?
• How do I know that my online transactions at eastern.com are secure?
• I have been a customer for a while now, why did Eastern mail me a Statement of Terms & Conditions? :: close

  Periodically, we need to update our files. We noted that your file does not reflect a current agreement. The statement of terms & conditions brochure reflects the basis on which we do business with our customers under our current agreement. We mailed this to you so that we can be confident we are fulfilling our responsibility to provide you with all of the information you need to make informed decisions about your propane service, now or in the future.
  You do not need to respond to this mailing in any manner.
  If you still have questions, please feel free to contact us or call 800-523-5237.

• Why does Eastern charge a security deposit?
• The current price is lower than my pre-buy contract price. Can I pay the lower price?
• What is the Shortage Fee in my Pre-Buy contract?

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