Frequently Asked Questions
- Payment Locations
- Pay Bill Online
- Mail in Payment
- Request Delivery After Making Payment
- Pricing & Payment Plans
- Fuel Assistance Resources
- Have a Billing or Payment Question?
- How is Our Customer Service?
- Frequently Asked Questions
- My family is on a tight budget. What sort of payment plans does Eastern offer?
- What sort of oil pre-buy and pricing plans does Eastern offer?
- What is a Propane Tank Rental?
- I am moving or selling my home what steps do I need to take with Eastern?
- What is an annual minimum charge?
- Does Eastern offer a Senior Citizen Discount?
- What day of the month is my meter read?
- I pay my bills through a bank online service. What address should I send my Eastern payment to?
- How can I keep track of the gallons remaining on my Pre-Buy?
- Why did you take money out of my Pre-Buy to pay for other services?
- Can you automatically deduct my payments from my bank account?
- How do I know that my online transactions at eastern.com are secure?
- I have been a customer for a while now, why did Eastern mail me a Statement of Terms & Conditions?
- Why does Eastern charge a security deposit?
- The current price is lower than my pre-buy contract price. Can I pay the lower price?
- What is the Shortage Fee in my Pre-Buy contract?