How to Request a Delivery
Automatic Delivery Service
Most Eastern customers opt for the security of our Automatic Delivery Service. Based on your tank size, last delivery, the number of people in your household, the appliances in use and the specific daily outdoor temperature in your area, Eastern uses a state-of-the-art forecasting system that anticipates your need for delivery. To sign up for this complimentary service please Contact Us to provide your usage information. Moving forward, you will know our driver has been there when you find a yellow delivery ticket in your door. Your invoice will follow as usual within the next 5 business days. If you have an established account and wish to submit an online request for delivery, please Log In.
Will Call Deliveries
If you are not an automatic customer, your delivery status is considered to be “Will Call”. This means that you will need to request each delivery by phone or online. Please keep in mind that Will Call customers are advised to contact us at least 5 business days prior to the need for delivery in order to allow time to schedule you into our regular route. Requests for deliveries outside of our regular routes are assessed a fee for making this special trip. Please be sure to plan accordingly and be prepared to provide your tank % or gauge level. For more information, please visit our page on How To Read Your Tank Gauge.
All deliveries require an established account in your name. If you do not have an account or the service at your address is under the name of a previous resident, please call us at 800-523-5237 to establish an account in your name.