If you require an emergency delivery, please call us at 800-523-5237 to make these arrangements. Be prepared with your tank % or gauge level.
Click here if you are unsure How to Check Your Gauge.
If you are a Will Call customer requiring an emergency delivery or your delivery has been delayed due to credit reasons, deliveries outside of our normal delivery schedule will be subject to a special trip fee.
Out of fuel? If you are a propane customer and your tank is out of gas, Eastern will need access to the inside of the home to perform a leak test to ensure the integrity of your propane piping system when your gas service is reinstated. If you not an Automatic customer in good standing, this is a chargeable service. Regardless of account status, this practice is required by Eastern for your safety and in compliance with the National Fuel Gas Code.
If you are an oil or kerosene customer and your fuel tank is empty, please let us know at the time delivery is requested if you would like our driver to restart your furnace.
Avoid unnecessary fees by signing up for Eastern’s Automatic Delivery Service. We highly recommend this complimentary service because it helps us to operate more efficiently, which means we can continue to deliver excellent customer service to all of our customers – all the time.