When to Schedule Next Delivery
Most Eastern customers opt for the security of our Automatic Delivery Service. Based on your tank size, last delivery, the number of people in your household, the appliances in use and the specific daily outdoor temperature in your area, Eastern uses a state-of-the-art forecasting system that anticipates your need for delivery. To sign up for this complimentary service please Contact Us to provide your usage information. Moving forward, you will know our driver has been there when you find a yellow delivery ticket in your door. Your invoice will follow as usual within the next 5 business days.
If you are not an automatic customer, your delivery status is considered to be “Will Call”. This means that you will need to request each delivery by phone or online. Please keep in mind that Will Call customers are advised to contact us at least 10 days prior to the need for delivery in order to allow time to schedule into our regular route. Requests for deliveries outside of our regular routes are assessed a fee for making this special trip. Please be sure to plan accordingly and be prepared to provide your tank % or gauge level. For more information, please visit our page on How To Read Your Tank Gauge.
All deliveries require an established account in your name. If you do not have an account or the service at your address is under the name of a previous resident, please call us at 800-523-5237 to establish an account in your name.
If you have an established account and wish to submit an online request for delivery, please Log In.
Have Your Energy Needs Changed? Click on this link for more information.
If you require an emergency delivery, please call us at 800-523-5237 to make these arrangements. Be prepared with your account number and tank % or gauge level.
Click here if you are unsure How to Check Your Gauge.
If you are a Will Call customer requiring an emergency delivery or your delivery has been delayed due to credit reasons, deliveries outside of our normal delivery schedule will be subject to a special trip fee.
Out of fuel? If you are a propane customer and your tank is out of gas, Eastern will need access to the inside of the home to perform a leak test to ensure the integrity of your propane piping system when your gas service is reinstated. If you are not an Automatic customer in good standing, this is a chargeable service. Regardless of account status, this practice is required by Eastern for your safety in compliance with the National Fuel Gas Code.
If you are an oil or kerosene customer and your fuel tank is empty, please let us know at the time delivery is requested if you would like our driver to restart your furnace.
Avoid unnecessary fees by signing up for Eastern’s Automatic Delivery Service. We highly recommend this complimentary service because it helps us to operate more efficiently, which means we can continue to deliver excellent customer service to all of our customers – all the time.