Part Time After Hours Emergency Call Center Representative (Seasonal)

Location : Rochester, NH

Job Summary:

This position requires a team player who will assist others and is responsible for efficiently providing solutions to customer questions, concerns and inquiries through a positive and respectful dialogue.  Ability to multi-task and effectively manage customer calls and other administrative responsibilities is essential.

 

Essential Functions:

  • Accurately and appropriately manage and respond to customer questions, concerns and inquiries.
  • Provide customer with requested information by using application software or other appropriate means, and assist customer to achieve total satisfaction.
  • Prepare documentation for data entry, perform data entry including entering customer information into computer system, such as charges or credits on customer accounts.
  • Interact with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information.
  • Be receptive to and competently use new technologies.
  • Other duties as assigned.

 Experienced Required:

  • Experience: 1 year of telephone Call Center experience
  • Education: High school graduate minimum
  • Highly organized with strong problem solving skills
  • Demonstrated ability to perform multiple tasks
  • Reliability and exceptional  customer service skills
  • Complete work assignments accurately and timely
  • Maintain a clean and organized work area

Requires working a flexible schedule of two weeknights from 5-10 pm and one to two weekends shifts from 7:30am – 2:30pm or 9:00am – 6:00pm. 

Position includes benefits and discounts on all products and services we provide
If you enjoy a fast pace, dynamic work environment, are computer proficient and detailed oriented, we are interested in speaking with you!