Delivery Customer Service Representative

Location : Danvers, MA

This position in the delivery department will assist in the day-to-day productivity of our delivery team.

Essential Functions:
• Interact with customers and co-workers in a respectful and courteous manner and maintain confidentiality of all customer information.
• Accurately and routinely process route changes and maintain ORS.
• Assist Delivery Manager with the following:
• Daily deployment of work force.
• Dispatching of Customer accounts.
• Organization of daily deliveries while maximizing available resources.
• Compilation of delivery reports and research results.

Accountabilities:
• Complete work assignments accurately and timely.
• Continuously maintain ORS and JDE.
• Maintain a clean and organized work area.
• Keep all customer information confidential and use customer information in the context of assigned duties.

Knowledge, Skills, Experience Required:
• Operate a multi-line/function telephone.
• Demonstrated ability to proficiently navigate through application software programs to provide optimum customer service.
• Demonstrated ability to read and write English and perform basic math skills.
• Demonstrated ability to multi-task.
• Reliability and good customer service skills.
• Demonstrated ability to process route changes.
• Demonstrated ability to maintain ORS and JDE.

Benefits

  • Company Paid Health, Dental, Short Term Disability and Life Insurance
  • Voluntary Life, Long Term Disability, Accident Death and Vision Insurance
  • Paid Parenting Leave
  • Paid Vacation
  • Paid Holidays
  • Tuition Reimbursement
  • 401-K with 5% match
  • Employee discounts on fuel, appliances, and service
  • Opportunity for growth
  • Apply Today!