Operations Manager

Location : Winchendon, MA

The Operations Manager is responsible for the day-to-day activities of the Winchendon district under his/her supervision. This includes ensuring that liquid products and services are provided to customers in a safe, efficient and customer oriented manner, consistent with company policies, and that personnel, equipment and inventory are employed in the most efficient and effective manner. This individual will manage a district budget and will maintain a close reporting relationship with the Region Manager.

Duties and Responsibilities

  • Lead, manage, and supervise service and office operations.
  • Profit and loss responsibility for the District.
  • Efficiently manage scheduling of deliveries.
  • Maintain a proficient working knowledge of the Company’s safety policies and procedures and implement them in connection with all servicing, installations and deliveries and all other appropriate personnel’s activities.
  • Oversee inventory utilization.
  • Conduct local sales & marketing initiatives.
  • Be a community liaison with goodwill and outreach responsibilities.
  • Ensure timely and courteous customer service.
  • Office functions including daily deposits, phone coverage, and data flow.
  • Provide input for district budget through collaboration with Region Manager.
  • Ensures the consistent application of policies, procedures, practices and quality controls to best preserve uniform operations within the district.
  • Directly report organization/performance issues to the Region Manager.
  • Presents district operating report to the Region Manager.
  • Ensures communication and coordination of activities among direct reports.
  • Evaluates job performance of direct reports.
  • Consistently implements and communicates corporate strategic plan.
  • Demonstrates leadership, enthusiasm and example setting to the rest of the Company.


Minimum Requirements

  • Education: High school graduate minimum, Associates or Bachelors Degree in Business preferred
  • Experience: 3-5 years of supervisory experience, relevant industry experience preferred.
  • Computer based skills including Microsoft Office.


  • Company Paid Health, Dental, Short Term Disability and Life Insurance
  • Voluntary Life, Long Term Disability, Accident Death and Vision Insurance
  • 410K with 5% employer match
  • Paid Vacation
  • Paid Holidays
  • Paid Parenting Leave
  • Tuition Reimbursement
  • Employee discounts on fuel, appliances, and service