Customer Care

Customer service is at the heart of all that Eastern does. We try to be as flexible as possible to ensure you the best customer experience by offering multiple ways to contact us, online account management, convenient payment and budgeting options, even service and delivery notifications right to your phone.




When you work with Eastern, you’ll never talk to a machine – a live operator answers every call. During normal business hours, your Customer Care Representatives provide personalized assistance for all of your account-related questions. After-hours, Eastern employees are always available to receive your emergency call, evaluate what you need, and dispatch the support to solve your problem – whether in the middle of the night, or in the middle of a blizzard.

All you have to do is call us at 1-800-523-5237

Want to know more about how Eastern can support you?