Welcome kit

It's important to us that every new customer feels like a valued part of the Eastern family. When you set up a new account with us, we provide you with a Welcome Kit that outlines everything you need to know about working with Eastern, plus some tips to help maintain your equipment.

Your kit arrives in a handy folder making it easy to drop into your files for future reference.

Documents include:

  • Propane Safety Booklet
  • Propane Supply & Equipment Terms & Conditions or Heating Oil Supply Terms & Conditions
  • Your Customer Responsibilities
  • Information on all Eastern Products & Services
  • Instructions for Managing your Account

If you’ve lost your welcome kit, don’t worry! You can log into your account to download any of these items.

If you have any questions regarding your new account or about any of these materials, please contact us at 1-800-523-5237