Eastern service techs are trained in our own classrooms and hands-on labs
You can be sure that the Eastern Propane service professional who comes to your door is a highly trained professional who is able to resolve any issue quickly, safely and correctly. Most of the training is held in our own classroom or in our hands-on lab. It’s just one part of our commitment to top-level service and safety.
- Eastern employees take all service calls, 24/7 (you never speak to an answering service).
- Service technicians are trained in our own hands-on lab, in classes that have been designed by our own in-house instructors.
- Our standard operating procedures meet or exceed DOT, OSHA or NFPA standards.
- We train fire fighters from Massachusetts and New Hampshire on the best ways to handle propane incidents – we know safety.
Highly-trained and service-oriented
Our field employees are expected to be CETP-certified* as Gas Fitters, Propane Delivery Technicians, Plant Operators, and other disciplines. Most hold multiple certifications, exceeding the requirements of the states in which they work.
Eastern goes above and beyond industry standards
Regardless of their previous experience, new employees undergo on-the-job field training for 40 hours, in addition to three days of intensive classroom training. This training is primarily focused on our own Standard Operating Procedures (SOPs). Our SOPs offer a standard of training that meets, and in many cases, exceed DOT, OSHA or NFPA industry standards.
Hands-on training with a real-life focus
Because most of our employees have completed the CETP certification process, we can concentrate on more advanced levels of training on Electricity, Forced Warm Air, and Hydronics, to name a few. With a focus on hands-on training, these courses expose our technicians to real-life situations and the latest training methods and technologies in the propane industry.
Refresher training keeps employees current
In addition to the variety of training courses offered, our employees must complete certain required refresher training as well. Hazardous materials training, operator qualification training and some of the trade licenses held require regular 24-month or 36-month refresher training.
*CETP (Certified Employee Training Program) is the nationally recognized training program for the propane industry. We currently have two in-house certified instructors for CETP.