Contact Us

Personalized Customer Service

Call Us

Eastern serves customers in NH, MA, ME, RI, & VT. Personalized customer service is available Monday through Friday from 8:00am – 5:00pm at 800-523-5237. However, even after-hours, we’ll still answer the phone and help with your emergency.

Please Note: For gas odors, gas leaks, urgent delivery, or repairs requiring immediate attention call us at 800-523-5237. ALL gas odors and gas leaks require someone to be dispatched immediately. Please DO NOT send this information by email as the mailbox is not monitored 24/7. If this is an Emergency, call now.

Would you rather contact your local office directly?

Office Hours Notice: In doing our part to help stop the spread of Covid-19, our offices are closed to the public.

As always, we are available 24/7 by phone: 800.523.5237 or email: cs@eastern.com, and you can also manage your account online: https://myaccount.eastern.com/

Your Local Office

Rochester (HQ)

28 Industrial Way
Rochester, NH 03867
Toll Free 800-523-5237
Office Hours are 8am – 5pm Monday through Friday

Customer Satisfaction

We are dedicated to being the best energy company in the Northeast by providing our customers superior service, comfort, and safety. If you have comments that you would like to share,
please give us feedback on how we're doing.

Message Us

Complete the form below and our customer service team will follow up with you.

Choose Eastern

Choose Eastern and Join Our Family Today

As one of the largest family-owned and operated energy providers in New England, we are committed to being reliable, responsive, safe, and convenient to all our customers. We’re in your neighborhood.