Customer Service is at The Heart of What We Do

You Deserve to Talk to a Person, Not a Machine

When you work with Eastern, you’ll never talk to a machine – a live operator answers every call. During normal business hours, your Customer Care Representatives provide personalized assistance for all of your account-related questions. After-hours, Eastern employees are always available to receive your emergency call, evaluate what you need, and dispatch the support to solve your problem – whether in the middle of the night, or in the middle of a blizzard.

All you have to do is call us at 800-523-5237

We're Here To Help

We try to be as flexible as possible to ensure you the best customer experience by offering multiple ways to contact us, online account management, convenient payment and budgeting options, even service and delivery notifications right to your phone.

Setting Up Your Online Account

Eastern’s eBill service puts you in charge of your energy management. With eBill, you can make a payment, request service or delivery, review customer documents, and set up notifications 24/7 – all from the convenience of your home or office. Getting started is easy.

You need to have an account to access online eBill services, but we can get you set up in no time! If you moved to a property where the previous resident had an Eastern account number, you’ll need to call us to set up one of your own. Give us a call so we can get started.

Call us at 800-523-5237 or Contact an Energy Consultant for in-person guidance on the best energy solution for you.

Already a customer? You can log into your account right now.

Accessing your online Customer Portal for the first time? See step-by-step instructions, HERE.

Step-by-step instructions on how to make a payment through the portal can be found, HERE.

The Services you Need, from Experts you can Depend On

Eastern Propane & Oil serves customers in Vermont, New Hampshire, Maine, Massachusetts, and Rhode Island. In addition to many account management and bill-pay options, Eastern offers numerous office locations where our customers can walk in and receive personal assistance.

Rochester (HQ)

28 Industrial Way
Rochester, NH 03867

Rochester (HQ)

28 Industrial Way
Rochester, NH 03867

Toll Free 800-523-5237
Office Hours are 8am – 5pm Monday through Friday

Claremont

286 Main St
Claremont, NH 03743

Claremont

286 Main St
Claremont, NH 03743

Toll Free 800-371-7979
Office Hours are 8am – 5pm Monday through Friday

Enfield

14 Hathorn Dr
Enfield, NH 03748

Enfield

14 Hathorn Dr
Enfield, NH 03748

Toll Free 800-371-7979
Office Hours are 8am – 5pm Monday through Friday

Hudson

5 West Rd
Hudson, NH 03051

Hudson

5 West Rd
Hudson, NH 03051

Toll Free 800-696-0432
Office Hours are 8am – 5pm Monday through Friday

Loudon

16 International Dr
Loudon, NH 03307

Loudon

16 International Dr
Loudon, NH 03307

Toll Free 800-479-4840
Office Hours are 8am – 5pm Monday through Friday

North Conway

48 Kearsarge Rd
North Conway, NH 03860

North Conway

48 Kearsarge Rd
North Conway, NH 03860

Toll Free 800-523-5237
Office Hours are 8am – 5pm Monday through Friday

Tamworth

450 White Mountain Highway
Tamworth, NH 03886

Tamworth

450 White Mountain Highway
Tamworth, NH 03886

Toll Free 800-523-5237
Office Hours are Office Not Always Staffed

Springvale

597 Main St
Springvale, ME 04083

Springvale

597 Main St
Springvale, ME 04083

Toll Free 800-523-5237
Office Hours are No Walk-In Hours Currently

Danvers

131 Water St
Danvers, MA 01923

Danvers

131 Water St
Danvers, MA 01923

Toll Free 800-322-6628
Office Hours are 8am – 5pm Monday through Friday

Franklin

11 Forge Parkway
Franklin, MA 02038

Franklin

11 Forge Parkway
Franklin, MA 02038

Toll Free 800-700-7317
Office Hours are 8am – 5pm Monday through Friday

Winchendon

600 School St
Winchendon, MA 01475

Winchendon

600 School St
Winchendon, MA 01475

Toll Free 800-522-2000
Office Hours are 8am – 5pm Monday through Friday

Wolfeboro

30 Center Street
Wolfeboro, NH 03894

Wolfeboro

30 Center Street
Wolfeboro, NH 03894

Toll Free 800-523-5237
Office Hours are 8am – 5pm Monday through Friday

Cape Cod

3 New Venture Dr
Dennis, MA 02660

Cape Cod

3 New Venture Dr
Dennis, MA 02660

Toll Free 800-700-7317
Office Hours are 8am - 5pm Monday through Friday

Choose Eastern

Choose Eastern and Join Our Family Today

As one of the largest family-owned and operated energy providers in New England, we are committed to being reliable, responsive, safe, and convenient to all our customers. We’re in your neighborhood.