Providing Service While Prioritizing Your Safety
Our New Safety Procedures Focus On You
Throughout the pandemic Eastern Propane & Oil has been taking extra measures to keep our customers and the communities we serve safe, which may includes contactless customer appointments.
We know that you depend on us for reliable service and delivery and we are committed to safely being there when you need us. When scheduling a service appointment and before our visit, please let us know if anyone at your home or business is in isolation or quarantine. We will work with you to complete the service call safely as scheduled, or on another date.
We currently follow local, state, and CDC guidelines for cleaning and disinfecting.
In the event of an emergency, additional safety protocols may be necessary. Serving you and keeping you safe are our top priorities.
What can you do?
Please keep your distance from service technicians and delivery drivers while they are on site.
You may be asked general screening questions when our employee arrives on site.
With more time being spent at home, you might be using more fuel. If you are interested in learning how to check your propane tank gauge, click here for a how-to video. For oil and kerosene customers, look for your gauge on the top or side of your tank. You can determine your tank level by reading the number next to the top of the floating marker.
You can call us at 800-523-5237 or use our Online Customer Portal. The portal allows you to view your account and make payments online.
For step-by-step instructions on how to create an online account, click here.
For step-by-step instructions on making a payment online, click here.
We are taking all these steps to ensure the safety and security of our employees and you, our valued customers.
Eastern will continue to follow the guidelines for businesses set forth by both the CDC and the states in which we operate and update this page accordingly. (Updated 9/14/22)
Additional questions? Here are a few answers to some commonly asked questions related to how we are continuing to do business safely with you.
Choose Eastern and Join Our Family Today
As one of the largest family-owned and operated energy providers in New England, we are committed to being reliable, responsive, safe, and convenient to all our customers. We’re in your neighborhood.